Availability (OSA)
Is your product on the shelf when the shopper arrives?
Raff auditors check your must-stock list in each store and record every out-of-stock product with a photo, a GPS position and a time stamp. You get OSA % by store, city and chain, and an out-of-stock alert the next morning.
What we check
- Out-of-stock by SKU
- Must-stock list
- Empty facings
- Stock in the back room (where allowed)
How we check it
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1. A Saudi auditor visits the store.
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2. The auditor records the shelf with a photo, a GPS position and a time stamp.
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3. A supervisor checks every visit.
Raff reports. Your team or your distributor makes the fix. This keeps Raff independent.
What you get
- OSA % by store, city and chain
- Next-morning out-of-stock alert
- Agreed standard: 88%
- Below the standard
Fictional data for [Sample Brand]
| Store 01 | Chain B | Central | 94% | 27% | 93% | 99% | 79% | 86% |
|---|---|---|---|---|---|---|---|---|
| Store 02 | Chain A | East | 96% | 36% | 86% | 96% | 82% | 98% |
| Store 03 | Chain B | West | 89% | 28% | 78% | 93% | 89% | 88% |
| Store 04 | Chain C | South | 84% | 27% | 87% | 95% | 71% | 83% |
| Store 05 | Chain E | East | 79% | 22% | 82% | 90% | 68% | 67% |
| Store 06 | Chain D | North | 95% | 27% | 88% | 94% | 76% | 86% |
| Store 07 | Chain C | Central | 89% | 30% | 87% | 95% | 73% | 75% |
| Store 08 | Chain D | North | 92% | 27% | 85% | 94% | 93% | 89% |
| Store 09 | Chain A | North | 99% | 34% | 94% | 97% | 89% | 94% |
| Store 10 | Chain C | West | 83% | 30% | 88% | 89% | 82% | 86% |
| Store 11 | Chain B | South | 87% | 33% | 87% | 97% | 80% | 91% |
| Store 12 | Chain D | South | 90% | 31% | 84% | 96% | 78% | 86% |
| Store 13 | Chain E | West | 79% | 26% | 81% | 94% | 72% | 69% |
| Store 14 | Chain A | East | 92% | 32% | 93% | 100% | 81% | 89% |
| Store 15 | Chain C | North | 87% | 25% | 85% | 91% | 81% | 73% |
| Store 16 | Chain C | East | 86% | 26% | 81% | 96% | 85% | 76% |
| Store 17 | Chain E | South | 85% | 27% | 81% | 87% | 75% | 77% |
| Store 18 | Chain A | West | 92% | 35% | 93% | 100% | 85% | 98% |
| Store 19 | Chain A | East | 99% | 37% | 91% | 100% | 87% | 96% |
| Store 20 | Chain C | South | 91% | 26% | 78% | 95% | 79% | 87% |
| Store 21 | Chain B | West | 95% | 28% | 81% | 99% | 81% | 84% |
| Store 22 | Chain B | East | 95% | 29% | 87% | 93% | 81% | 82% |
| Store 23 | Chain D | North | 87% | 26% | 92% | 95% | 89% | 91% |
| Store 24 | Chain A | Central | 92% | 32% | 91% | 99% | 94% | 95% |
| Store 25 | Chain B | West | 90% | 32% | 86% | 97% | 78% | 92% |
| Store 26 | Chain A | North | 92% | 34% | 85% | 100% | 94% | 95% |
| Store 27 | Chain C | Central | 85% | 26% | 77% | 92% | 80% | 80% |
| Store 28 | Chain D | East | 94% | 31% | 96% | 98% | 90% | 86% |
| Store 29 | Chain B | South | 93% | 28% | 86% | 94% | 89% | 89% |
| Store 30 | Chain B | South | 88% | 35% | 92% | 98% | 78% | 77% |
| Store 31 | Chain A | North | 92% | 34% | 87% | 97% | 93% | 91% |
| Store 32 | Chain E | South | 86% | 24% | 84% | 93% | 63% | 82% |
| Store 33 | Chain D | North | 87% | 32% | 84% | 94% | 93% | 86% |
| Store 34 | Chain E | North | 79% | 21% | 71% | 92% | 72% | 77% |
| Store 35 | Chain A | North | 97% | 35% | 85% | 93% | 97% | 98% |
| Store 36 | Chain B | North | 88% | 32% | 94% | 94% | 92% | 87% |
| Store 37 | Chain E | West | 79% | 26% | 83% | 95% | 82% | 70% |
| Store 38 | Chain A | East | 95% | 33% | 86% | 98% | 96% | 84% |
| Store 39 | Chain D | North | 95% | 29% | 83% | 97% | 85% | 90% |
| Store 40 | Chain C | South | 88% | 26% | 83% | 95% | 75% | 88% |
| Agreed standard | 88% | 30% | 85% | 95% | 85% | 85% | ||
Fictional data for [Sample Brand]
Download the sample report (PDF) [file needed]
Channels covered
- Hypermarkets
- Supermarkets
- Baqalas
- Pharmacies Later
Questions and answers
What is on-shelf availability (OSA)?
OSA is the share of your must-stock products that the shopper can find on the shelf at the time of the visit. Raff measures it by SKU in each store.
How fast do I get the result?
You get out-of-stock alerts the next morning and a dashboard every week.
Do you fill the shelf when a product is missing?
No. Raff only measures and reports. Your team or your distributor makes the fix.
How do I know that the data is real?
Every visit has a photo, a GPS position and a time stamp. A supervisor checks every visit.